Commercial Surety Claims

How To File A Claim

Claim Reporting Information:

Old Republic Surety Group writes thousands of different commercial surety bonds in all 50 states. This makes it impractical to list the information needed to support every type of claim that may occur. We have, however, supplied some key information for the most frequent surety claims we experience in an effort to streamline your claim and ensure you have the proper procedure.

Here are some important things to note when making a claim for a commercial surety bond:

  • We will need a copy of the contract between the parties, if available
  • Documentation regarding any payments issued or received
  • A narrative explaining what the problem is and what resolution you are seeking 
  • If you have filed a complaint with any governmental agency regarding this matter, please also provide a copy of that complaint and any response 

During the course of our investigation of the claim, it may be necessary to request additional information or documentation. 

Common Commercial Surety Bond Claims:

Upon receipt of a claim notice, the matter is assigned to a claims adjustor and a claim file is established.  We then begin an investigation of the claim. A surety bond is a three-party agreement; we therefore will notify the Principal of the claim being asserted and will request their position regarding this claim. Because each situation is unique it is impractical to determine, at the outset, how long an investigation will take.  Various states have regulations regarding the investigation of claims. Old Republic Surety Company policy is to meet or exceed all state regulations regarding the fair and equitable handling of claims. 

Should a claim be made against you, a file will be established and a claims representative will be in contact with you.

Claim Contact Information:

Old Republic Surety Company
Attn: Claims Department
PO Box 1635
Milwaukee, WI 53201

Phone: (262) 797-2640, option 2
Toll Free: (800) 217-1792, option 2 


Overnight deliveries please use street address:

Old Republic Surety Company
Attn: Claims Department
18500 W Corporate Drive, Suite 170
Brookfield, WI 53045

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